The Directory Is Lying to You

Hawaiʻi payer directories contain inaccurate, outdated, and ghost provider listings. Patients cannot rely on the published network. Evidence and policy recommendations.

Hawaiʻi payer directories contain inaccurate, outdated, and ghost provider listings. Patients cannot rely on the published network. Evidence and policy recommendations.

Key findings

• Documented ghost provider listings in Hawaiʻi payer directories.
• Directory inaccuracy disproportionately affects Neighbor Island patients.
• Network adequacy enforcement in Hawaiʻi requires verifiable directory standards.

Suggested citation: Hawaiʻi Healthcare Task Force. (2026). The Directory Is Lying to You. https://hawaiihealthcaretaskforce.org/reports/directory-is-lying-to-you

Authors: David Isei